Shipping & Delivery Policy
Shipping & Delivery Policy – Amelie-Rowe London
At Amelie-Rowe London, we aim to deliver your order as quickly, securely, and efficiently as possible. This Shipping & Delivery Policy explains our processing times, shipping methods, delivery expectations, and customer responsibilities.
1. Order Processing Time
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Orders are processed within 1–3 business days.
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Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information.
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Processing times do not include weekends or public holidays.
2. Estimated Delivery Time
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The average delivery time is 3–7 business days, depending on your location.
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Delivery times are estimates and may vary due to factors such as:
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High-volume periods (sales, holidays)
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Customs inspections or clearance procedures
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Delays caused by local carriers or unforeseen circumstances
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Delays beyond our control do not automatically entitle customers to refunds or compensation.
3. Shipping Method & Origin
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All orders are shipped directly from our international fulfilment partners, including suppliers located in China.
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As a result, shipments may be subject to customs inspections, import duties, taxes, or fees, depending on the destination country.
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Any applicable customs charges are the sole responsibility of the customer.
4. Shipping Costs
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Shipping costs are clearly displayed at checkout before payment is completed.
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Costs are calculated based on:
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Destination
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Package weight
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Selected shipping method
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5. Delivery Responsibility
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Once tracking information confirms that an order has been delivered to the address provided, responsibility transfers to the customer.
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Amelie-Rowe London is not liable for lost, stolen, or misdelivered packages when delivery confirmation is shown by the carrier.
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Customers are responsible for providing an accurate and complete shipping address at checkout.
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Address errors must be reported within 24 hours of placing the order. Changes after this period cannot be guaranteed.
6. Failed or Delayed Deliveries
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If a package is returned due to an incorrect address or failed delivery attempt, reshipping costs will be the responsibility of the customer.
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We are not responsible for delays caused by customs authorities, courier services, or force majeure events.
7. Contact Information
For any questions regarding shipping or delivery, please contact our support team: